IT Helpdesk Technician

We are looking for an experienced IT Helpdesk Technician to help a variety of clients diagnose and solve IT issues. Alongside assisting building future-proof, secure technology solutions, you will provide first-line Microsoft and Windows support over the phone, email and chat channels.

Key Responsibilities:

• Assisting a variety of clients with Level 1 technical support queries, diagnosing issues and solving problems via phone, email and chat.
• Microsoft 365 administration, strategy and configuration, utilising the entire suite of products to full potential. This includes Intune, Defender, Exchange and Azure.
• Proactively improving clients’ technology stacks.
• Diagnosing and resolving hardware and software issues.
• Proactively monitoring Microsoft 365 tenancies to identify and solve potential issues before they occur.
• Onboard new starters to Microsoft 365, including setting them up and training.
• Ensuring cyber security initiatives are maintained and rolled out correctly, including ongoing monitoring.
• Liaising with approved IT suppliers to procure IT equipment.

Requirements:

• Strong knowledge of Microsoft Windows operating systems and Office 365 administration – including Exchange, SharePoint, Azure Active Directory and account administration and architecture.
• Intune and Entra ID management & configuration.
• Cloud experience – Azure and AWS, particularly AVD + S3.
• Possess an in-date Microsoft 365 Certified certification, or if not, have at least 2 years Microsoft admin experience and be required to complete your Microsoft 365 Certified: Fundamentals certification before starting.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Proven experience as a Support Engineer or similar role, preferably within the IT services industry. Previous use of a ticket system (FreshDesk, ZohoDesk, Jira etc).
• Comfortable with talking to people in a support capacity, providing assistance and training where necessary
• Flexibility to occasionally work outside regular business hours, including evenings and weekends, when required.
• Process-orientated, comfortable following routines and SOPs to complete the job.
• High attention to detail and a problem-solving attitude.
• Strong written and spoken English.
• We value the benefits that come with a team environment, and therefore this will be an office-based role. You will be required to commute to our Pristina office.

Benefits:

• Further IT certification opportunities and career growth.
• Competitive salary of €10,800 NET per year.
• Work in the local, Kosovo time zone.
• Work in our modern, vibrant, Pristina office.
• Gain experience working with a variety of clients and industries.
• Modern equipment and training provided, allowing you to become the very best IT Support Engineer.

We offer a supportive culture, opportunities for growth, and the chance to make a real impact in a dynamic company. You’ll enjoy the freedom to shape your success.

If this sounds like you, apply now with your CV for immediate consideration

We look forward to receiving your CV on: [email protected] , and discussing how you can contribute to our success.

Also you can apply via this link: https://crewit.vincere-digital.io/job/it-helpdesk-technician-74230